bgwin Privacy Policy

1. Who We Are and How to Contact Us

bgwin operates the online gaming platform accessible at https://bgwin.co, licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). For the purposes of Republic Act 10173 (Data Privacy Act of 2012), bgwin is the Personal Information Controller in respect of data collected through the bgwin Platform.

You may contact bgwin's Data Protection Officer (DPO) at any time regarding data privacy matters using the contact details provided in Section 15 of this Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by bgwin in connection with:

• Registration and maintenance of a bgwin account
• Use of any bgwin gaming service, including live casino, slots, bingo, fishing games, and sports betting
• Financial transactions conducted through the bgwin Platform, including GCash and Maya deposits and withdrawals
• Customer support interactions and dispute communications
• Promotional programme participation and marketing communications
• Browsing or otherwise accessing the bgwin website at https://bgwin.co

This Policy does not govern data practices of third-party payment providers such as GCash, Maya, or BPI, whose own privacy policies apply to their respective services.

3. Personal Information We Collect

bgwin collects the following categories of personal information:

Identity Information: Full legal name, date of birth, nationality, and gender as provided during bgwin account registration or KYC verification.

Contact Information: Philippine mobile number, email address, and residential address.

Identity Verification Documents: Copies of valid Philippine government-issued identification documents submitted for KYC purposes (e.g., PhilSys National ID, SSS card, UMID, driver's license, or passport).

Financial Information: GCash account number, Maya account number, BPI or BDO bank account details, and transaction records including deposits, withdrawals, and game stakes — all denominated in Philippine Peso (PHP).

Gaming Activity Data: Game history, bet amounts, win/loss records, session duration, and game category preferences across bgwin's live casino, slot, bingo, fishing game, and sports betting sections.

Device and Technical Information: IP address, device type, operating system, browser type, screen resolution, and session timestamps collected automatically when you access the bgwin Platform.

Communications Data: Records of your interactions with bgwin customer support, including chat logs, email correspondence, and call records where applicable.

Responsible Gaming Data: Records of deposit limits, session limits, loss limits, cooling-off periods, and self-exclusion status where you have activated these tools on your bgwin account.

4. How We Collect Your Information

bgwin collects personal information through the following means:

• Directly from you — through account registration forms, KYC submissions, payment method linking, customer support requests, and promotional opt-ins on the bgwin Platform
• Automatically — through cookies, web beacons, session logs, and analytics tools when you access or use the bgwin Platform
• From payment providers — transaction confirmation data received from GCash, Maya, QR Ph, GrabPay, BPI, BDO, and 7-Eleven CLiQQ when you conduct financial transactions through bgwin
• From identity verification services — third-party KYC verification providers used to validate the authenticity of submitted identification documents in compliance with PAGCOR requirements
• From PAGCOR and regulatory bodies — where bgwin is required to receive or share information as part of regulatory compliance obligations

5. Legal Basis for Processing

bgwin processes your personal information on the following legal grounds under the Data Privacy Act of 2012:

• Contractual necessity — processing required to provide you with bgwin's gaming services, process payments, and maintain your bgwin account
• Legal obligation — processing required to comply with PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement purposes
• Consent — processing for marketing communications, where you have provided explicit opt-in consent

6. How We Use Your Personal Information

bgwin uses your personal information for the following purposes:

• Creating and managing your bgwin account, including identity verification under PAGCOR KYC requirements
• Processing deposits and withdrawals via GCash, Maya, and other accepted Philippine payment methods
• Delivering and improving bgwin's gaming services, including live casino, slots, bingo, and sports betting
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities
• Enforcing bgwin's Terms & Conditions and responsible gaming policies
• Complying with PAGCOR reporting requirements and other applicable Philippine regulatory obligations
• Responding to customer support enquiries and resolving disputes
• Sending transactional notifications — including deposit confirmations, withdrawal updates, and security alerts — via SMS to your registered Philippine mobile number
• Sending promotional communications where you have provided explicit consent, which you may withdraw at any time
• Analyzing aggregated platform usage data to improve user experience across bgwin's product offerings

7. Sharing and Disclosure of Personal Information

bgwin does not sell your personal information to third parties. bgwin may share your personal information only in the following circumstances:

• Payment processors — GCash, Maya, QR Ph, GrabPay, BPI, BDO, and 7-Eleven CLiQQ receive the minimum necessary data to process your transactions
• KYC and identity verification providers — third-party services engaged to verify your identity documents as required by PAGCOR
• PAGCOR and government authorities — bgwin is required by law to report certain activities to PAGCOR, the AMLC (Anti-Money Laundering Council), and other Philippine regulatory bodies
• Game content providers — licensed game studios whose software powers bgwin's slot, live casino, bingo, and fishing game categories may receive session data for game integrity and technical support purposes
• Legal proceedings — where disclosure is required by a valid court order, subpoena, or other lawful legal process under Philippine law

All third parties with whom bgwin shares personal information are required to handle such data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond the specified service.

8. Data Retention

bgwin retains your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable legal obligations:

• Active accounts: Personal information is retained for the duration of your bgwin account's active status plus five (5) years following account closure, as required by PAGCOR and AMLA record-keeping obligations
• Transaction records: Financial and gaming transaction records are retained for a minimum of five (5) years from the date of the transaction
• KYC documents: Identity verification documents are retained for five (5) years from account closure or last transaction, whichever is later
• Support communications: Customer support records are retained for three (3) years from the date of the interaction
• Marketing data: Retained only for as long as you maintain your marketing consent or until you withdraw it, plus a reasonable period thereafter for record purposes

9. Data Security

bgwin implements technical and organizational security measures proportionate to the sensitivity of the personal information held and the risks presented by its processing. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bgwin Platform
• Encrypted storage of sensitive personal and financial data at rest
• Access controls limiting bgwin staff access to personal data on a strict need-to-know basis
• Two-factor authentication (2FA) for bgwin account access, strongly recommended for all players
• Regular security audits and vulnerability assessments conducted on the bgwin Platform
• Incident response procedures compliant with the NPC (National Privacy Commission) breach notification requirements

In the event of a personal data breach that poses a real risk of serious harm to you, bgwin will notify the National Privacy Commission (NPC) and affected individuals in accordance with NPC Circular 16-03 and applicable PAGCOR incident reporting requirements.

10. Cookies and Tracking Technologies

bgwin uses cookies and similar tracking technologies to operate the Platform and improve the user experience. The types of cookies used on the bgwin Platform include:

• Strictly necessary cookies: Required for login session maintenance, security functions, and core Platform operation. These cannot be disabled.
• Functional cookies: Store your preferences, language settings, and display options for a personalized bgwin experience.
• Analytics cookies: Collect aggregated, anonymized data about how Filipino players navigate and use the bgwin Platform, used exclusively to improve Platform performance and game offerings.

You may manage non-essential cookie settings through your browser's privacy settings. Note that disabling certain cookies may affect the functionality of the bgwin Platform.

11. Your Rights Under the Data Privacy Act

As a data subject under Republic Act 10173, you have the following rights in respect of your personal information held by bgwin:

• Right to be informed — to know what personal information bgwin holds about you and how it is being processed
• Right of access — to request a copy of the personal information bgwin holds about you
• Right to rectification — to request correction of inaccurate or incomplete personal information
• Right to erasure — to request deletion of personal information where it is no longer necessary, subject to bgwin's legal retention obligations
• Right to data portability — to receive your personal data in a structured, commonly used format where technically feasible
• Right to object — to object to the processing of your personal information for direct marketing purposes at any time
• Right to lodge a complaint — to file a complaint with the National Privacy Commission (NPC) if you believe bgwin has violated your data privacy rights

To exercise any of these rights, please contact bgwin's Data Protection Officer using the contact details in Section 15. bgwin will respond to valid requests within thirty (30) days in accordance with NPC guidelines.

12. Cross-Border Data Transfers

Where bgwin transfers personal information outside the Republic of the Philippines — for example, to game content providers or cloud infrastructure providers — bgwin ensures that such transfers are conducted with appropriate safeguards, including contractual data processing agreements that impose obligations equivalent to those required under Republic Act 10173. bgwin does not transfer personal data to countries without adequate data protection standards without implementing appropriate safeguards.

13. Children and Minors

bgwin's services are strictly limited to individuals who are twenty-one (21) years of age or older, in accordance with PAGCOR regulations. bgwin does not knowingly collect personal information from any individual under the age of 21. If bgwin discovers that personal information has been collected from an individual who is under 21, that information will be deleted and the associated account closed immediately. If you believe that a minor has created a bgwin account, please contact bgwin support immediately.

14. Changes to This Privacy Policy

bgwin reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered bgwin players via SMS notification to their registered Philippine mobile number and/or through a prominent notice on the bgwin Platform. Your continued use of the bgwin Platform following notification of changes constitutes your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.

15. Contact and Complaints

For any enquiries, requests to exercise data privacy rights, or complaints relating to bgwin's handling of your personal information, please contact bgwin's Data Protection Officer:

• Email: [email protected]
• Subject line: Privacy / Data Privacy Request
• Response time: Within 30 days of receipt of your request

If you are not satisfied with bgwin's response to your data privacy concern, you have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy was last reviewed and updated on 1 June 2026. Previous versions are available upon written request to bgwin's Data Protection Officer.